Public information
Support
Help with ElectroCon accounts, event access, QR scanning, privacy, and account deletion.
Contact support
Use the email address on your ElectroCon account so we can find it. Never send your password or session token; support will never ask for them.
Sign-in problems
Check the spelling of your email and confirm that you have a working internet connection. “Continue with Google” and “Sign in with Apple” work with an existing account when they use the same email address. If Apple hides your email, it creates a separate account; sign in with your password and link Apple from your profile instead.
Email verification
New accounts must verify their email. Enter the 6-digit code from the verification email in the app, or tap Verify email in the email. Codes expire after 15 minutes and allow 5 tries; request a new one from the app if needed, and check your spam folder.
QR scanning
Camera permission is needed only for QR scanning. If permission was denied, enable Camera for ElectroCon in your device settings and reopen the scanner. Make sure the full QR code is visible and well lit.
Events and roles
Some screens appear only during an active event. Contact an event organizer if an expected event is missing.
Privacy and deletion
You can delete your account from Profile → Delete my account. If you cannot access the app, see the account-deletion page.